Refund and Cancelations Policy
Refunds
No cancelations within 24 hours of departure. If we have to cancel for bad weather prior to departure you get a full refund. If, at any time after departure the crew determines that conditions have become unsafe, a maximum of a 50% refund could be issued.
Refund Policy - Weather
We never go out in "small craft advisory". The Gulf gets very choppy with winds over 20 mph. We use various weather apps and sites. Check out the NOAA data buoy 42012 at: https://www.ndbc.noaa.gov/station_page.php?station=42012
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and Windfinder at: https://www.ndbc.noaa.gov/station_page.php?station=42012
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Waves higher than 4 feet (or 3 feet on a 3 second interval) will probably keep us at the dock. Larger waves of 4-5 feet on a long interval of 8 seconds, are dive able.
Cancelations
No cancelations within 24 hours of departure. It takes a minimum of 5 paying divers to make a trip go and other customers are expecting to depart. Last minute illness or injury could be grounds for a refund if we have made the minimum. I can not cancel on four divers because one got the flu. DAN (Diver's Alert Network) has amazing trip insurance to cover those last minute problems. Check them out at DAN.org